Last updated: 20 September 2026
At Sue & Georgie, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, place an order, create a customer account, contact us, or otherwise interact with Sue & Georgie.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
This website is operated by Sue & Georgie.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: helpsueandgeorgie@gmail.com
Sue & Georgie aims to handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Depending on how you interact with our website, we may collect the following types of personal information:
Full name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Payment and transaction information
Customer account information
Information you provide when contacting us
Information relating to returns, refunds or customer support
Device and browser information
IP address
Website activity, browsing behaviour and interactions with our website
Information collected through cookies, pixels and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
We may collect personal information directly from you when you:
Visit or use our website
Create a customer account
Place an order
Enter your information during checkout
Contact us by email or through our website
Request a return or refund
Communicate with our customer support team
Interact with our website or advertisements
We may also automatically collect certain technical and usage information when you browse our website through cookies, pixels and similar technologies.
We may use your personal information for the following purposes:
To process and fulfil your orders
To arrange delivery of your purchases
To process payments and transactions
To manage your customer account
To provide customer support
To process returns, refunds and exchanges
To communicate with you about your orders
To maintain and improve our website
To prevent fraud, misuse and unauthorised activity
To understand how customers use our website
To measure and improve the performance of our advertising
To provide relevant advertising and marketing
To comply with legal and regulatory obligations
For other purposes that you would reasonably expect or that are otherwise permitted by applicable law
We do not sell your personal information to third parties.
Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website, process orders and manage customer accounts.
We may also use third-party service providers to help us operate our business, including payment processors, delivery and fulfilment providers, technology providers, fraud prevention services, analytics providers and advertising platforms.
These providers may process personal information on our behalf where necessary to provide their services.
When you place an order, your payment information is processed through the payment provider available at checkout.
Sue & Georgie does not generally have access to or store your complete payment card details.
Payment providers may collect and process information in accordance with their own privacy policies and applicable laws.
We use Meta advertising technologies, including the Meta Pixel and, where applicable, Conversions API, to help us measure advertising performance, understand interactions with our website and deliver or improve advertising.
These technologies may collect information such as your device information, IP address, browsing activity, interactions with our website and information relating to purchases or other events.
This information may be used by Meta to provide measurement, analytics and advertising services.
Meta may process information outside Australia in accordance with its own privacy policies and terms.
You can learn more about how Meta handles information through Meta's privacy documentation.
Our website uses cookies and similar technologies to provide essential website functionality, remember your preferences, maintain your shopping cart, improve your experience, analyse website activity and support advertising.
Cookies are small files stored on your device or browser.
We may use different types of cookies, including:
These cookies are necessary for our website to function properly. They may be used for functions such as shopping carts, checkout, customer accounts, security and payment processing.
These cookies help remember information and preferences to provide a more convenient browsing experience.
These cookies help us understand how visitors use our website and how our website performs.
These technologies may be used by us and our advertising partners, including Meta, to measure advertising performance, understand website activity and provide relevant advertising.
You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
If you create a customer account with Sue & Georgie, we collect and use the information necessary to create and maintain your account.
This may include your name, email address, contact details, order history and other information associated with your account.
You may request that we assist with deleting your customer account by contacting us at:
Please note that certain information may need to be retained where required by law or for legitimate business purposes.
When you place an order with Sue & Georgie, we need to use certain personal information to process and fulfil your purchase.
This may include your:
Name
Shipping address
Email address
Telephone number
Order details
Because some of our products may be fulfilled by third-party suppliers or fulfilment partners located outside Australia, your personal information may be disclosed to those providers where necessary to fulfil your order.
These providers may be located in countries including China or other countries in Asia, depending on the supplier and fulfilment arrangements used for your particular order.
Some of the third-party service providers we use may be located outside Australia.
As a result, your personal information may be disclosed to or processed by organisations located overseas, including service providers involved in:
Website hosting and ecommerce services
Payment processing
Advertising and analytics
Order fulfilment
Product sourcing
Shipping and delivery
Customer support
Fraud prevention and security
Where reasonably practicable, we take steps to use reputable service providers and to protect personal information when it is handled internationally.
Sue & Georgie may use personal information to communicate with customers about products, offers, promotions and other marketing where permitted by applicable law.
We do not currently operate a regular email newsletter.
If you receive a marketing communication from us, you can request to stop receiving future marketing communications by contacting:
Where applicable, we will provide a simple way to opt out of direct marketing communications.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Where our website supports secure connections, information transmitted through our website is protected using appropriate security technologies, including encryption such as SSL/TLS where applicable.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, preventing fraud and complying with legal, accounting or regulatory obligations.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.
You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.
To make a request, contact:
We may need to verify your identity before providing access to or changing personal information.
If you believe that Sue & Georgie has mishandled your personal information or breached applicable privacy obligations, please contact us first at:
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or if you are otherwise entitled to do so, you may contact the Office of the Australian Information Commissioner (OAIC).
More information about privacy complaints is available from the OAIC.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us at:
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Sue & Georgie
Email: helpsueandgeorgie@gmail.com
