Important: Returns are not free. Return shipping costs are the responsibility of the customer.
Yes, you can.
If you are not satisfied with the product you received, you may return it within 30 days of receiving your order.
However, for a return to be accepted, the following conditions must be met:
The product must include all corresponding parts and accessories and be properly packaged.
The product must have been handled with care and must not show any damage caused by misuse.
For products involving hygiene considerations, they must be properly cleaned before starting the return process.
If the product was received defective, the defect must be verified.
We reserve the right to charge the customer for return shipping costs.
Returns are processed within 7 business days. If all the conditions are met, the return will be officially approved within this period.
Please note: We reserve the right to refuse returns of products that have been used or damaged, unless the damage was caused by an error on our part.
If your order meets the conditions above, please follow these steps to initiate a return:
Send an email to: helpsueandgeorgie@gmail.com
Please include the following information:
Order number
Reason for the return
Photo of the product (if damaged)
Full name
Address
We will then provide you with the return address.
Do not send the package back to the sender's address. It is essential that you contact us first to receive the correct return address.
Return shipping costs are the responsibility of the customer.
All returns must be sent, at the customer's expense, to our central warehouse in Asia.
