We aim to provide a smooth and reliable ordering and delivery experience for all of our customers.
Orders are generally processed within 1–3 business days after your order has been confirmed.
Orders placed during the week are usually processed within 1 business day. Orders placed late on Friday or during the weekend may take slightly longer to process.
Once your order has been shipped, the estimated delivery timeframe is approximately 8–12 business days.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, public holidays and other circumstances outside our reasonable control.
If you have any questions or concerns regarding your order or delivery, please contact our customer support team at:
If your order is returned to us due to one of the following reasons:
An incorrect or incomplete shipping address provided at checkout.
The delivery being refused or rejected by the recipient.
Failure to respond to delivery or redelivery attempts made by the carrier.
Failure to collect the parcel within the timeframe provided by the carrier.
We reserve the right to deduct a restocking and handling fee of up to 50% of the order value from any applicable refund.
In some cases, the carrier may offer an option to have the parcel redelivered.
If the redelivery option is refused, not completed, or the required action is not taken within the timeframe specified by the carrier, the order may be returned to the sender and the applicable restocking and handling fee may be deducted from any refund.
To help avoid additional charges or delivery issues, we strongly recommend checking that your shipping details are correct and complete before placing your order and responding promptly to any delivery notifications or requests from the carrier.
Any rights you may have under applicable Australian Consumer Law remain unaffected by this Shipping Policy.
